FAQs

Below are a list of Frequently Asked Questions about the Melbourne International Jazz Festival.

Still have more questions? Get in touch. You can email us at info@melbournejazz.com or give us a call on (03) 9001 1388.

When is the Melbourne International Jazz Festival?

The 2021 Melbourne International Jazz Festival will be held from 15 – 24 October 2021.

 

Will there be an ‘in person’ MIJF in 2021?

Yes! We’re back 15-24 October and bigger than ever. There will be some digital access to events, but you’ll be able to see shows live on stage and in person.

The safety of our artists, audiences and staff is our number one priority. We’re following Victorian Government guidance and working with our venues to make sure that all events presented as part of the Festival are COVID-Safe.

 

When can I get tickets?

From 22 July, you’ll be able to purchase tickets to Big Sunday – the first event (and maybe our biggest!) announced for 2021.

The full program will be released in August, so stay tuned. Subscribe to our eNews at the bottom of this page to be the first to see the big reveal.

See our ticketing page for more information on how to buy tickets.

 

Are there any free events?

Yes, around a third of our program each year is free to the public. Many of these events are un-ticketed, so you don’t need to get a ticket, just turn up and enjoy.

 

Can I purchase a Gift Voucher?

Yes, gift vouchers are available through our website here.

Gift vouchers can be used for tickets to events sold through the Melbourne International Jazz Festival and can only be used for purchases through the MIJF website or over the phone by calling (03) 9001 1388. Vouchers are not valid for purchases directly through venues.

Vouchers are valid for 3 years from the date of purchase. Full terms and conditions are available here.

 

I’m having trouble logging into my account

If you purchased with us in 2019 or made a donation in 2020 you will already have a MIJF account on our website and ticketing system. Just enter your email at the checkout and click the ‘forgot password’ link to reset your password and access your account.

If you’re still having issues accessing your account please give us a call on (03) 9001 1388 or email info@melbournejazz.com

 

I can’t find my ticket

For tickets purchased through the Melbourne International Jazz Festival website. Please give us a call on (03) 9001 1388.

For tickets purchased through individual venues, please contact the place of purchase.

 

What happens if an event is cancelled due to COVID restrictions?

In the event that COVID restrictions require us to cancel, reschedule or restrict capacities at one or more shows, ticketholders will be contacted directly with instructions and options for their purchase.

 

Ok, but what happens if I can’t make it to a show due to illness, boarder closures or other COVID related mishaps?

We know this is a weird year so we’ve introduced some flexibility to our ticketing policy so you can book with confidence. We want everyone at our Festival to be safe and happy, so if you can’t make it, just get in touch with us as soon as you know you can’t make it and we’ll talk you through your options.

You can contact our friendly ticketing team by email as at ticketing@melbournejazz.com or call us on 03 9001 1388.

Click here to read our full ticketing and refunds policy.

If you purchased your ticket through the venue or an authorised seller, you’ll need to contact them directly.

 

What happens if I’m running late?

The Festival and Venues reserve the right to exclude latecomers or admit them only if there is a suitable moment in the performance.

Make sure you check the time and venue on your ticket carefully.

We regret that we are unable to provide refunds if you miss the event.

 

I’m interested in getting involved.

There are lots of ways to get involved in the Melbourne International Jazz Festival.

Volunteering: Our festival would not be possible without the dedicated group of volunteers who give their time and skills during and in the lead up to the festival. Volunteer applications will open through this website in early August 2021. More information about the MIJF volunteer program can be found here.

Employment: MIJF has a small year-round team. Each year we have a limited number of contract positions that are advertised in the lead up to the festival. Opportunities are advertised on the Employment section of our website here and also through our enews and social media.

Performing: MIJF is a fully curated event, as such invitations to perform are extended by the Festival’s Artistic Director and there is no open registration process. If you are interested in participating as a performer we do take expressions of interest for specific projects. More information can be found on our Artist Enquiry page here.

 

Feedback and Complaints Handling

For any feedback, questions or complaints, please contact the Melbourne International Jazz Festival on (03) 9001 1388 or by emailing info@melbournejazz.com

Our full complaints handling policy can be found here.

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