FAQs

Below are a list of Frequently Asked Questions about the Melbourne International Jazz Festival.

If we haven’t answered your question below, please feel free to give us a call on (03) 9001 1388 or email info@melbournejazz.com.

When is the Melbourne International Jazz Festival?

Due to the global COVID-19 pandemic, the 2020 Melbourne International Jazz Festival will not go ahead as planned. More information about the decision to cancel this year’s festival is available here.

Where is the Melbourne International Jazz Festival held?

The Festival is held a venues across Melbourne, from concert halls to cafes. Please see individual event pages for venue details or all venues can be found on the Venues page here.

 

How do I buy tickets?

Tickets will go on-sale through this website next year with the announcement of the 2021 festival program. Sign up to our e-news here for details of pre-sales and special announcements. Please see our ticketing page for more information.

 

How do I become a MIJF Member?

You can purchase a MIJF membership and get more information about member benefits through on our Members Page here.

 

Can I purchase a Gift Voucher?

Yes, gift vouchers are available through our website here.

Gift vouchers can be used for tickets to events sold through the Melbourne International Jazz Festival and can only be used for purchases through the MIJF website or over the phone by calling (03) 9001 1388. Vouchers are not valid for purchases directly through venues.

Vouchers are valid for 3 years from the date of purchase. Full terms and conditions are available here.

 

I’m having trouble logging into my account

If you purchased with us last year you will already have a MIJF account on our new website and ticketing system, with all your details. Just enter your email at the checkout and click the ‘forgot password’ link to reset your password and access your account.

If you’re still having issues accessing your account please give us a call on (03) 9001 1388 or email info@melbournejazz.com

Are there any free events?

Yes, around a third of our program each year is free to the public. Many of these events are un-ticketed, so you don’t need to get a ticket, just turn up and enjoy.

 

What happens if I’m running late?

The Festival and Venues reserve the right to exclude latecomers or admit them only if there is a suitable moment in the performance.

Make sure you check the time and venue on your ticket carefully.

We regret that we are unable to provide refunds on completed purchases.

 

I can’t find my ticket

For tickets purchased through the Melbourne International Jazz Festival website. Please give us a call on (03) 9001 1388.

For tickets purchased through individual venues, please contact the place of purchase.

 

I’m interested in getting involved.

There are lots of ways to get involved in the Melbourne International Jazz Festival.

Volunteering: Our festival would not be possible without the dedicated group of volunteers who give their time and skills during and in the lead up to the festival. Volunteer applications will open through this website in late March 2020. More information about the MIJF volunteer program can be found here.

Employment: MIJF has a small year-round team. Each year we have a limited number of contract positions that are advertised in the lead up to the festival. Opportunities are advertised on the Employment section of our website here and also through our enews and social media.

Performing: MIJF is a fully curated event, as such invitations to perform are extended by the Festival’s Artistic Director and there is no open registration process. If you are interested in participating as a performer we do take expressions of interest for specific projects. Expressions of interest for the 2021 Program will open later in 2020. More information can be found on our Artist Enquiry page here.

 

Feedback and Complaints Handling

For any feedback, questions or complaints, please contact the Melbourne International Jazz Festival on (03) 9001 1388 or by emailing info@melbournejazz.com

Our full complaints handling policy can be found here.

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